9 REFUNDS POLICY

9.1 When you return Products to us:

9.1.1 because you are a consumer residing in a country of the European Union and have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 5.1), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Products in full, including the cost of sending the Products to you. However, you will be responsible for the cost of returning the Products to us and for the import duties and taxes which are levied when the delivery reaches the specified destination;

9.1.2 for any other reason (for instance, because you have notified us in accordance with clause 20 that you do not agree to any changes in these terms and conditions or in any of our policies, or because you claim that the Products are defective), we will examine the returned Products and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective Products. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the Products to you and the reasonable costs incurred by you in returning the Products to us (if any and provided that you have returned the Products(s) to us by recorded and/or special delivery). However, you will be responsible for the import duties and taxes which are levied when the delivery reaches the specified destination; and

9.1.3 Products that have been personalised will not be refunded or exchanged in any circumstances.

9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Where payment has been made by credit or debit card, we will refund the payment to the credit or debit card used to purchase the Products.

Please note that the store credit voucher is valid until 1 year from the date of creation. 

9.3 Some promotional codes may only be eligible when spending over a specific threshold. If you later decide to return part of your order and the new total order value falls below the mentioned threshold, you will no longer be eligible for this promotion and the total refund value will be recalculated accordingly.